Return & Refund Policy

Last Updated: October 5, 2026

At DeyMart, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return within 2 days of delivery, subject to the conditions below.

1. Return Eligibility

A return request must be submitted within 2 days of receiving your order.

Returns may be accepted when:

• You received a damaged or defective product.
• You received the wrong product, size, colour, or quantity.
• The product is significantly different from its description.
• The product has a manufacturing defect.

The product must be:

• Unworn and unused.
• Unwashed.
• Free from stains, odours, or other signs of use.
• Returned with original tags and packaging, where applicable.
• In the same condition in which it was received.

2. Non-Returnable Products

Returns will generally not be accepted for:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without their original tags or packaging.
• Products returned after the 2-day return period.
• Products damaged due to misuse, improper care, or normal wear and tear.
• Products specifically marked as non-returnable or final sale.

3. How to Request a Return

To request a return, contact DeyMart within 2 days of delivery.

Please provide:

• Order number.
• Name and contact details used for the order.
• Product name.
• Reason for the return.
• Clear photographs or videos of the product and packaging, where applicable.

Please do not send a product back without first contacting us and receiving return instructions.

Contact Us

Email: hello@deymart.in
Phone: 8822087376

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery.

We may request photographs or videos of the product, packaging, shipping label, and the issue to verify the claim.

Once verified, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

5. Return Shipping

If the return is due to a mistake by DeyMart, such as a damaged, defective, or incorrect product, DeyMart will bear the applicable return shipping cost.

For other eligible returns, applicable return shipping charges may be the customer's responsibility or may be deducted from the refund.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, payment gateway, or financial institution.

Shipping charges may be non-refundable unless the return is due to an error, defect, damage, or incorrect product supplied by DeyMart.

7. Replacement / Exchange

Where available, DeyMart may offer a replacement or size exchange instead of a refund.

Replacement or exchange is subject to product availability.

If the requested product or size is unavailable, an eligible refund may be provided.

8. Order Cancellation

Orders may be cancelled before shipment, subject to the order status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery if the order qualifies under this policy.

9. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

DeyMart reserves the right to reject a return if the product does not meet the conditions specified in this policy.

10. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

DeyMart
Majgaon Part, Gohpur, Assam 784168, India
Phone: 8822087376
Email: hello@deymart.in